Project: Exceptional Field Service to help secure our customer's revenue stream
Customer: Florida Department of Highway Safety and Motor Vehicles
Form 10 Roles: Field Service
At Form 10 Group, we have embraced Forward Thinking Field Service (FTFS).
Form 10 Group has exceeded all expectations in their exemplary work. We look forward to many more opportunities to work together.
-- John Davis , Contract Management Services
Form 10 Group is supporting the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) with a cadre of qualified field service technicians located throughout the Sunshine State. As practitioners of Forward Thinking Field Service ( FTFS ), Form 10 has been able to repeatedly deliver exceptional field service to customers in the government and private sectors and earn repeat business and priority bid partner status.
Forward Thinking Field Service is the confluence of advanced technical training, remote diagnostic tools, triage of reported issues, hot-spares at installation sites, next day shipping of plug-and-play components, and bundled purchasing of spare parts to achieve better pricing. The durability of components serves as a key selection criterion when designing a hardware solution. Our project methods of properly testing and certifying hardware ensures the repairability of all equipment. This includes developing procedures to certify a repair prior to departing the site.