Service Desk
Service Desk
Our experienced U.S.-based call center operators address our customers’ technical needs. They truly understand the context in which our customers operate, offering superior service at every level.
We offer our customers a service desk, which provides a broader scope than a help desk offers. While both service and help desks provide IT support, a service desk encompasses a broader scope of IT service management, including incident management, problem management, and service request management. A help desk primarily focuses on immediate, reactive issue resolution (break-fix) and providing basic technical assistance to end-users
We offer our customers a service desk, which provides a broader scope than a help desk offers. While both service and help desks provide IT support, a service desk encompasses a broader scope of IT service management, including incident management, problem management, and service request management. A help desk primarily focuses on immediate, reactive issue resolution (break-fix) and providing basic technical assistance to end-users
We provide our customers:
Our U.S. citizen - based service desk operators understand our end customer and the context in which they operate.
World-Class customer service and technical expertise tailored to the callers, regardless of their positional authority.
We strive to solve 100% of customer issues on first contact while on the phone, email or chat.
For those problems we cannot resolve through initial contact, our service desk will dispatch a technician.
We provide our customer real-time updates through our ServiceNow® dashboards as well as the option to speak with one of our service desk operators.
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