Repair Depot

The Solution
Launched in 2017, the Form 10 Repair Depot delivers seamless IT device lifecycle management for our enterprise partners while directly advancing corporate sustainability goals.

The Repair Depot Process
To eliminate operational downtime, Form 10 operates an Advanced Replacement Program. When a device fails, the customer receives an immediate replacement unit from our inventory, allowing their business to run uninterrupted. The malfunctioning device is then routed to our specialized facility in Tampa, Florida, where expert technicians diagnose and restore the device.  
Our team specializes in complex component sourcing, utilizing our strong network of aftermarket parts suppliers to procure scarce parts that may be past their end of life and warranty service.

When hardware is outside the manufacturer’s support window, we utilize advanced 3D-printing technology to engineer and manufacture custom, high-durability replacement components in-house. Once fully refurbished and rigorously tested, the asset rejoins our strategic inventory, meticulously stocked to match our customers' ongoing technology footprints.

When a device has reached its end of life and is no longer repairable, we keep all salvageable parts in our warehouse inventory and incorporate these parts when fixing another printer or IT device. We send unsalvageable parts to our electronics and IT equipment recycling partners. Our technicians can repair promptly, durably, and creatively to minimize customer downtime. Since its inception in 2017, the Repair Depot has serviced thousands of devices every year in an environmentally friendly manner.

Find out more about our Repair Depot process.